FAQ

 USER FAQ

  • How long does Wheelzzz® shipping take?

  • We are celebrating, here at Wheelzzz® and our shipping is free in Spain. Our international rates are really low!

    Our shipping is sent via correos.es on the following working day and delivered in 24h/ 48h in Spanish territory.

    The good news doesn’t end there. Wheelzzz® single and duo, fit in a standard mailbox. Hence, you won’t have to worry about being at home when they arrive.

    All our shipments follow safe handling standards.

    Any other questions or special requests, just contact us at hola@wheelzzz.com




  • Is Wheelzzz® rock too intense?

  • Wheelzzz rock is smooth, like a gentle sway. Actually some parents with older/ tougher babies prefer to double intensity the game for a stronger rock.Wheelzzz® design process involved us (and many friends and parents) walking through cobblestoned streets of all over the World. We have studied the average hight and distance between rocks in different pavements, of our favorite streets.



  • How many Wheelzzz® do I need?

  • You can use as many Wheelzzz® as you like wherever you like, the sky is the limit (or the wheel’s diameter, in this case). You can use them in one, two or as many wheels as you’d like, it’ won’t affect the structure or steering. It’s just like walking on any street you don’t always walk over an uneven pavement with four wheels at a time.



  • Can I use them in one wheel only?

  • You can use as many Wheelzzz® as you like wherever you like, the sky is the limit (or the wheel’s diameter, in this case). You can use them in one, two or as many wheels as you’d like, it’ won’t affect the structure or steering. It’s just like walking on any street you don’t always walk over an uneven pavement with four wheels at a time.

     

  • How should I cut the strap excess?

  • Simply adjust your Wheelzzz® firmly to the stroller wheel. Make sure it's tight enough and it doesn't move. Grab a pair of scissors, letting about an inch of strap to ease future fastenings and releases. Cutting it or not will depend on your strollers specific wheel size.



  • My stroller has small wheels with solid rims, can I use Wheelzzz®?

  • Indeed, while testing our first prototypes, many of the families (some with big wheel strollers) spontaneously decided to place Wheelzzz® on the floor and walk over it. Recreating the same effect, rocking the stroller over the strap. On a smaller open rim wheel, you might not be able to walk but Wheelzzz® is primarily created to rock. Even if it was originally designed for a big wheel, this makes it a perfect match with smaller wheels too.



  • Can I take long walks with my Wheelzzz®?

  • Wheelzzz® was originally designed to gently rock/ sway, but it can also work for short walks on non-rough even surfaces, to avoid abrasion and wear out. Wheelzzz® soothing effect is more effective rocking. If you decide to take a walk, we recommend releasing Wheelzzz® as soon as the baby falls asleep. For long works on the outdoors, the natural sway of the pavement and cobblestones should be your best friend.

    At Wheelzzz® we are studying the perfect formula to find sustainability and an endurance.



  • Is it easy to steer?

  • It's like pushing a stroller on an uneven pavement. You might feel a relaxing sensation, especially while rocking, very similar to walking on an slightly uneven pavement.



  • Does it make the walking effortless?

  • Wheelzzz® has been designed to generate a gentle sway and it does not create a resistance while pushing or rocking it. However, you might feel a relaxing sensation, specially while rocking.


  • Is Wheelzzz® removable and reusable?

  • Yes, Wheelzzz® is an easily releasable accessory for your stroller, in fact we recommend you release it as soon as your baby falls asleep to avoid wearing it out . You can reuse it as long as you need it. Once you’re done with them, we encourage you to pass it on to family members, friends or among our community. Just contact us at hola@wheelzzz.com

    Wheelzzz® is 100% recyclable. Once It’s non-reusable any more, we will repurpose it and give it another life.



  • When will the out of stock colors be available (Emma Yellow - Nil Blue)?

  • Starting July 2020 these colors will be available again. The current situation has slowed down our supply chain but we are about to resume production.

    The good news is that you can pre-order right now, writing us to hola@wheelzzz.com and you will be the first one in getting them "just baked and out of the oven".



  • How can I wash my Wheelzzz® after using them?

  • Wheelzzz can be washed at hight temperatures in the washing machine or by hand with a brush and a piece of fabric, with your favorite soap or detergent. We recommend to avoid direct sun exposure while it's not being used.



  • Can I send Wheelzzz® as a gift or present?

  • Yes, it's very easy to buy a Wheelzzz® for someone else and send it to their address as a gift. Just check the box "This is a Gift" on your shopping cart, during the checkout process. As soon as you check this box, you will be able write a personalized note, that we will print in a beautiful Wheelzzz® layout and include inside the shipped package. We are sure they will love it!

    We are also working on beautiful reusable gift wraps, we will keep you posted.



  • Is Wheelzzz® a sustainable company?

  • Wheelzzz® is born out of love towards our children, but we also worry about the World we will leave them with:

    • Our production uses 100% clean and renewable energies. From the Waterfall of Llosa de los caballos and San Pons.
    • Our packaging is designed to reduce our carbon footprint to a minimum. We don’t use additional elements to assemble (the strap fastents to itself and the pack), we use 100% recycled cardboard and our strap is re-usable and 100% recyclable.
    • At Wheelzzz® we support the circular economy commitment, and are committed to the UN’s Sustainable Development Goals. When you’re done when your Wheelzzz® contacts us hola@wheelzzz.com and we’ll repurpose it.


  • What is circular economy?

  • A Wheelzzz® we support the circular economy commitment, and are committed to the UN’s Sustainable Development Goals. When you’re done when your Wheelzzz® contacts us hola@wheelzzz.com and we’ll repurpose it.



  • Where can I send my comments or suggestions?

  • We’ve just started rolling here at Wheelzzz®, so we appreciate you being patient.

    We are a small team, taking baby steps and getting better one day at a time, to improve our website, production process, logistics and everything involved in the the Wheelzzz® universe. Thanks for being out there:)



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